Returns & FAQs

How do I start designing my dress?

Easy - head over to the 'Designing' page and start by selecting the skirt design you like. Choose your fabric and then move on to the next tab to choose your top. Continue through to the checkout and there you can select your top and skirt size, add your skirt length and any special requests. If you're still unsure, check out a demo video here https://www.youtube.com/watch?v=TPZmYIdrVvo

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Returns

If you are not happy with your Sui Generis Style dress please let us know within 7 days of receiving your dress. Please note we only refund incorrect fits, we do not refund change of mind.

Please email us at info@suigeneris-style.com and explain the issue with your new purchase. Depending on the issue we will either arrange for the item to be shipped back to us (at our cost*), or if a minor alteration is required we will work with one of our partner tailors in your area to ensure a quick and convenient solution.   Once confirmed by email we will gladly refund or alter unworn and unwashed items. 

 

Please ensure you select the correct size from our size chart as each dress is made-to-order.

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Material

We have made every effort to display and represent the fabric online, however you can expect to see slightly different results. A design displayed on your computer and the printed version will not look exactly the same. The fabric color swatches shown are provided for reference only.  Due to variations in computer monitors, software, and browsers, the colors and patterns you see on your computer screen may differ from the actual product. Please contact us in advance if you have any questions about the fabric colors.

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Garment drape and shape

The shape of the dress will alter depending on the weight of the fabric you choose. Some fabrics are stiffer than others, so will hold a more rigid shape, while others are softer and will not hold a full shape. If you are wanting to achieve a specific drape/volume of dress, please attach an image of your dress 'inspiration' when at check-out so we know what type of lining and support structures to use when making your dress.

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Timing

Please allow 2 weeks for the production of your dress. We ship world-wide using DHL Express - please allow 1 week for shipping.

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Customs and Taxes

We’ll cover import delivery duties to all countries, excluding:

  • Antigua and Barbuda
  • Brazil
  • Cayman Islands
  • Chile
  • Croatia
  • Czech Republic
  • Denmark
  • Estonia
  • Finland
  • French Guiana
  • Greece
  • Guatemala
  • Hungary
  • Iceland
  • Israel
  • Japan
  • Latvia
  • Lebanon
  • Mexico
  • Morocco
  • New Caledonia
  • Philippines
  • Poland
  • Portugal
  • Réunion
  • Serbia
  • Slovakia
  • South Africa
  • Sri Lanka
  • Taiwan, Province of China
  • Thailand
  • Trinidad and Tobago
  • Turkey

We will still ship to these countries, however delivery duties will be unpaid. This means import duties are excluded from the prices you see at the checkout, and you may be required to pay import duties upon receipt of your order or at a later date, depending on the requisites of your customs authority. You will not have to pay VAT or Sales Tax, but there may be other local taxes that you need to pay to receive your dress.

In the United States, we are required to collect applicable state and local sales tax on orders shipped to the State of Washington, and such taxes will be applied to your order total. Some taxing authorities in the United States also require the taxable amount to include any shipping and handling charges, while others charge sales tax only on merchandise. We are required to follow the rules of each State. Your final order will include the appropriate State and local taxes, as applicable in the United States.

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Sizing

Measurements

Size

6

8

10

12

14

16

18

20

22

24

26

Bust

82cm

87cm

92cm

97cm

102cm

107cm

112cm

117cm

122cm

127cm

132cm

Waist

62cm

67cm

72cm

77cm

82cm

87cm

92cm

97cm

102cm

107cm

112cm

Hips

91cm

96cm

101cm

106cm

111cm

116cm

121cm

126cm

131cm

136cm

141cm

 

To choose the most accurate size for you we recommend using your body measurements.

Conversion Chart

Our Size

6

8

10

12

14

16

18

20

22

24

26

UK

8

10

12

14

16

18

20

22

24

26

28

USA

4

6

8

10

12

14

16

18

20

22

24

Europe

36

38

40

42

44

46

48

50

52

54

56

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Anything else

If there is anything else we haven’t thought of and you think it is an issue with your dress Email us at info@suigeneris-style.com

In all instances you need to contact us within 14 days of receiving your dress for us to deal with any issues.